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One of the first steps is to carefully consider the issue within the context of OSP’s Code of Ethics and Standards of Practice.
If you believe an OSP member therapist has breached the OSP Code of Ethics we suggest you read the OSP’s Code of Ethics and Standards of Practice. You may want to know how to address your concern with the therapist directly or how to ask for professional accountability.
OSP’s internal complaints process is under review. We can direct you to a number of other resources.
A list follows. These are suggestions only, not recommendations. We are not in a position to guarantee an outcome. We do hope, however, that the resources with phone numbers and Web sites will be helpful to you in your deliberations.
Options and Resources for Lodging a Complaint
The following are some sources of information and guidance. Please note that the list is intended to offer avenues of exploration and is not exhaustive.
Mediation
Mediation is an increasingly recognized option for conflict resolution. It has the advantage of a neutral third party who is well trained in the process. It is non-adversarial and therefore seeks resolution for both parties.
The Network: Conflict Resolution Network Canada
519-885-0880
www.crnetwork.ca
St. Stephens Community Services
416-926-8221
Ontario Human Rights Commission
Discrimination is defined by The Charter of Human Rights, and the Ontario Human Rights Commission responds to allegations.
416-314-4500
1-800-308-5561
www.ohrc.on.ca
Other Professional Associations
Some members of OSP also hold memberships in other professional associations. Members are subject to whatever the complaints and discipline protocol is for that organization. The following are some of the other associations that therapists may belong to. They can tell you whether a therapist is a member of their association, and can provide information about their complaints processes.
The Ontario College of Social Workers & Social Service Workers (OCSWSSW)
416-972-9330
1-877-828-9380
www.ocswssw.org
The College of Psychologists of Ontario
416-961-8817
1-800-489-8388
www.cpo.on.ca
The College of Physicians and Surgeons of Ontario
416-967-2603
1-800-268-7096
www.cpso.on.ca
Ontario Association of Consultants, Counsellors, Psychometrists and Psychotherapists (OACCPP)
416-298-7333
www.oaccpp.ca
Canadian Counselling Association (CCA)
613-237-1099
1-877-765-5565
www.ccacc.ca
Ontario Association of Marriage and Family Therapists (OAMFT)
1-800-267-2638
www.oamft.on.ca
College of Massage Therapists of Ontario
416-489-2626
www.cmto.com
Canadian Association for Pastoral Practice and Education (CAPPE)
416-977-3700
Legal - Civil Suit For legal issues of contract, or tort (alleged negligence, harm), a civil suit may be possible. The burden of proof is stringent and possibly onerous. Initial research and consultation might begin with a personal lawyer, or from the following:
Legal Line
416-929-8400
www.legalline.ca
Law Society of Upper Canada
lawyer reference service
brief consultation for minimal fee
1-900-565-4577
416-947-3300
www.LSUC.on.ca
Psychotherapyontario.com, the OSP, its Directors, Officers, Employees and Agents do not guarantee the accuracy or completeness of the information contained within any link to a website or information outside of www.psychotherapyontario.com and are not liable for any damages of any kind whatsoever resulting from use of or reliance on the information contained therein.
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